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Meta ads answers

Direct answers to the questions advertisers ask about Meta ads. Each page starts with the answer, then shows how to check it and what to do next.

Tracking and results

Why are my Facebook ads not converting?

When Facebook ads get clicks but no conversions, the cause is usually one of five things: Meta isn't receiving your conversions, the campaign optimizes for the wrong event, Meta has too few results to learn from, the page after the click loses people, or the ads have worn out. Check them in that order, because a tracking problem makes every other number misleading.

Why do Meta Ads Manager results differ from my actual revenue?

Ads Manager counts only the purchases Meta receives and can credit to an ad within your attribution window, by default 7 days after a click or 1 day after a view. Your store counts every order from every channel on the day it was placed, so the two totals rarely match, and the gap usually comes from tracking, timing or attribution.

How do I add the Facebook (Meta) Pixel to Shopify?

The simplest way to add the Meta Pixel to Shopify is the Facebook & Instagram sales channel: open its data sharing settings, turn data sharing on, choose a level and connect or create your pixel. To add the pixel manually, paste Meta's pixel code as a custom pixel under Settings > Customer events, not into your theme.

How do I optimize Facebook ads for conversions?

To optimize Facebook ads for conversions, run a Sales or Leads campaign that optimizes for the event you want, make sure Meta receives that event reliably, and budget each ad set for about 50 results a week. Then leave it alone through the learning phase, which usually takes about a week, and improve results mainly by testing new creative.

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