35 Ways to Leverage ChatGPT for Marketing

AI Marketing
May 10, 2023
May 10, 2023
12 mins
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ChatGPT for marketing

Don't let your competition beat you to the AI punch. Discover how to use ChatGPT for marketing to drive more conversions, boost engagement, and save time.

Are you tired of being left in the dust by your competitors who are creating more content than you can? Then it's time to implement ChatGPT for marketing.

In addition to its incredible data organization powers, ChatGPT can also craft killer copy, whip up wicked emails, and dominate the marketing scene with ease. Suffice it to say, If you're not using ChatGPT, you're missing out on the ultimate weapon for crushing the competition and boosting your bottom line. 

So buckle up, folks – let's explore the world of ChatGPT, what you can do with it, and the pitfalls to be aware of before you start.

Benefits of ChatGPT in marketing

If you've been hearing about AI and ChatGPT non-stop this year, you're not alone.

In fact, given that its user base crossed 1 million users in just 5 days, it's statistically improbable that you haven't heard anything about it yet.

While ChatGPT as a whole can help every part of a business with some aspect of its operation, on the marketing side of things, ChatGPT offers 3 huge benefits that make it an invaluable tool in today's competitive digital landscape.

Increased Engagement. By simulating human-like conversations, ChatGPT enables marketers to create interactive content, such as quizzes, polls, social media posts, website copy, or chatbots that capture users' attention and encourage them to actively participate. This interactive content not only entertains users but also fosters a sense of connection with the brand, leading to higher engagement rates.

Increased Conversion Rates. Through the use of ChatGPT, marketers can create tailored marketing campaigns that effectively target and nurture leads. By understanding user preferences and behaviors, the AI model can generate customized recommendations, promotional offers, and personalized messaging.

This helps to increase conversion rates by delivering the right message to the right person at the right time, leading to more successful campaigns and higher ROI.

Cost-effective Marketing. Utilizing ChatGPT can significantly reduce marketing costs without compromising on quality. With its ability to generate content, answer customer queries, and automate routine tasks, the AI-powered platform can reduce the need for a large marketing team, saving valuable time and resources.

In addition, the efficiency of ChatGPT-driven campaigns helps marketers optimize their budget allocation, ensuring that funds are spent on the most effective strategies.

P.S. We've talked about how amazing AI tools are and the different ways you can use AI automation in marketing. Make sure to check out those resources if you need some additional help finalizing your marketing strategy.

ChatGPT’s limitations

Like any other tool, ChatGPT does come with some downsides as well. Therefore, it is essential to be aware of its limitations to ensure the most effective (and moral) use of the technology.

  • Lack of emotional intelligence: While ChatGPT is capable of generating human-like responses, it may not fully comprehend complex emotions or contextual nuances. As a result, it may not be able to respond appropriately to sensitive topics, like when Vanderbilt University was caught using ChatGPT to write an email after a mass shooting.
  • Incomplete or outdated information: ChatGPT's knowledge is based on the data it has been trained on, with a cutoff in 2021. This means it may not have information on the latest trends, products, or industry-specific news, which could limit its effectiveness in providing accurate and relevant content for marketing purposes.
  • Potential for generating inappropriate content: ChatGPT may inadvertently produce content that is offensive, politically biased, or otherwise unsuitable for a brand's image. This risk requires marketers to carefully review and edit any AI-generated content before publishing to ensure it aligns with their brand's values and messaging.
  • Limited Creativity: The responses and content generation from ChatGPT are based on patterns and structures it has learned from its training data. This can result in content that may lack the unique creativity or outside-the-box thinking that humans can provide, which can actually make it LESS engaging than human content. My belief is that you should use ChatGPT alongside a human writer, not instead.
  • Data privacy and security concerns: The use of ChatGPT may raise data privacy and security concerns, as the AI model requires access to user data to generate personalized content. It's also important to remember that data given to ChatGPT is retained by OpenAI, meaning any code you use with the tool can end up property of OpenAI. Make sure that your user data is handled securely and in compliance with relevant privacy regulations.

Now that we've got all the legalese out of the way, let's jump into the fun part - how you can use ChatGPT for marketing!

How to use ChatGPT for marketing

Content ideation and creation

One of the easiest ways to start using ChatGPT is to use it to help you generate new marketing ideas and content. You can use ChatGPT to create content ideas for things like:

To use ChatGPT for creating marketing content ideas, start by identifying your objectives and target audience. For example, you might want to use ChatGPT to help you create an outline for your next blog post.

With a clear understanding of your goals and audience preferences in mind, input relevant prompts along with your keywords or a brief description of the topic into ChatGPT. You can then adjust the creativity level to control the novelty of the generated ideas, like adding tonality.

Once you have the finished product, you'll likely need to review the AI-generated suggestions and refine the output, incorporating your brand voice and guidelines. Iterate this process until you have a captivating idea that will resonate with your audience.

Once you have the core idea and outline, you can then repeat the same steps to have ChatGPT generate the actual content.

Recommended reading: 80 ChatGPT prompts for marketing

Email marketing

If you want to make your email stand out in a sea of spam, ChatGPT can help. This AI buddy of yours is eager to help you with all things email, making sure your campaigns are as irresistible as freshly-baked cookies.

Here are a few tricks ChatGPT has up its digital sleeve for email marketing:

  • Subject Lines: Crafting click-worthy gems that'll have your subscribers opening your emails with enthusiasm (and not just the enthusiasm to unsubscribe).
  • Preheaders: Those sneaky little teasers that give a tantalizing glimpse of what's inside, leaving your audience hungry for more—and ChatGPT can help craft them.
  • Nurture strategies: Unleash ChatGPT's AI prowess to cook up irresistible email nurture strategies! Just sprinkle in target audience insights and goals, watch as it whips up tailored content ideas, and serve up a smorgasbord of engaging emails.
  • Personalization: By adding details about your audience to your email prompts, you can add that special touch to make each subscriber feel like they're the center of your marketing universe.
  • Calls-to-action: Crafting persuasive buttons and hyperlinks that make subscribers leap into action is no easy feat. But with your favorite new tool, you can make this process much simpler.
  • A/B testing: Using ChatGPT to suggest variations for subject lines, content, and CTAs will allow your inner marketing scientist to come out in full force.

With ChatGPT as your email marketing sidekick, your email marketing campaigns will be the envy of inboxes everywhere.

Customer service

Good customer service shouldn't be hard to come by, especially since ChatGPT became the new kid on the block. Luckily for us, there are a few specific use cases that can help you use this tool to wow your customers with out-of-this-world support:

  • Chatbot support: At this point, your customers expect a way to get an answer from you that doesn't take 3 days. Chatbots can be used to troubleshoot the most common questions about your business, and more advanced ones can go straight to the humans.
  • Troubleshooting: Guiding customers through tricky technical issues with patience takes the wisdom of a tech-savvy sherpa. ChatGPT can help do some of the heavy lifting and provide a bit more technical finesse than a simple chatbot that recommends specific articles based on keywords.
  • Customer feedback: Sifting through customer opinions can be a harsh moment of truth—and a tedious task. ChatGPT can use the data you provide to create a summary of your customer sentiment that you can use to help guide your business strategy.

With ChatGPT as your customer service sidekick, you'll be the talk of the town for your top-notch assistance and positive interactions.

Search engine optimization

SEO—the marketer's final frontier. Again, ChatGPT can be a valuable ally in your search engine optimization (SEO) efforts if you know how to use it. Here are just a few ways you can put it to good use with SEO:

  • Keyword research: To uncover relevant search terms, provide ChatGPT with a topic or industry, and it will generate a list of potential keywords for you to target. Keep in mind ChatGPT doesn’t have access to data after 2021, so the results you get here may not be as up-to-date as you need.
  • Content ideas: Feed ChatGPT your target keywords, and it will produce engaging content ideas to attract and retain readers, improving your search rankings.
  • Meta descriptions: Input your page's main topic and focus keyword, and ChatGPT will generate meta descriptions that encourage searchers to click through to your content.
  • On-page optimization: Use ChatGPT to refine your content, ensuring it's well-structured, readable, and incorporates your target keywords naturally.
  • Title tags: Pop in your focus keyword and the main topic, and generate enticing and SEO-friendly title tags that grab users' attention in search results.
  • Image alt tags: ChatGPT can generate descriptive alt tags for your images, improving accessibility and giving your SEO a boost.
  • Internal and external linking: Ask ChatGPT for relevant topics or resources to link within your content, and it can enhance your site's structure and credibility without too much manual overhead.

Creating customer surveys

In business, the customer is king. So how do you make sure you're carrying out your kings' preferred orders? Well, by asking them.

Using ChatGPT to create customer surveys can be an incredibly efficient way to gather valuable insights from your audience—and it is also very easy to do.

  1. Survey objectives: Begin by defining your survey's goals, such as measuring customer satisfaction or identifying areas for improvement. Share these objectives with ChatGPT to set the context.
  2. Question generation: Provide ChatGPT with relevant topics or themes you'd like to cover in the survey. The AI will generate a variety of question types, including multiple-choice, rating scales, and open-ended questions. Review and refine the questions as needed to align with your objectives.
  3. Logical flow: Ask ChatGPT to organize the questions in a logical sequence, ensuring the survey flows smoothly and is easy for respondents to follow.
  4. Survey introduction and instructions: Request ChatGPT to create a concise and engaging introduction that explains the survey's purpose and provides clear instructions for respondents.
  5. Survey promotion: Use ChatGPT to generate ideas for promoting your survey through various channels, such as email, social media, or your website.

By leveraging ChatGPT's capabilities, you can efficiently create a well-structured and engaging customer survey motion that generates valuable feedback for your business.

Data organization

While ChatGPT really shines on the language side of things, it can still assist with data organization in a text-based context. Here are a few handy tricks you can use to work with data in ChatGPT:

  • Data categorization: Provide ChatGPT with a dataset that contains text-based information. Then, ask it to identify and classify the data into relevant categories or groups based on specific criteria, such as keywords or themes.
  • Data summarization: ChatGPT can help summarize large volumes of textual data, making it easier to identify key trends or insights. Provide the AI with the text you want to summarize and specify the level of detail or length you prefer for the summary. Make sure to include any key points as well.
  • Data visualization ideas: While ChatGPT cannot create visualizations directly, it can suggest ideas for visual representations of your data. Share your dataset's context and ask the AI for suitable visualization types or techniques.
  • Cleaning and preprocessing text data: Gone are the days of editing data manually. You can use ChatGPT to remove unwanted characters, correct typos, or standardize formats like location, job titles, etc.

Given the context and the importance of clean data, it's essential to provide clear instructions and context to ChatGPT and make sure you're legally allowed to process the data you're entering with the tool.

Be careful when doing these things with ChatGPT

As we mentioned above, there are some pitfalls when it comes to using ChatGPT for marketing. Consider some of the following when implementing the ideas above:

  • Keyword research: ChatGPT may not provide an exhaustive list of relevant keywords or may miss variations in language use or user intent. It also lacks search volume data and other important metrics needed for truly effective keyword research.
  • Competitor and SWOT analysis: ChatGPT may not have access to all relevant data sources, interpret complex data inaccurately, or miss what aspects differentiate different competitors—aka what causes humans to choose one thing over the other. For obvious reasons, you should make sure to investigate the findings before changing your strategy.
  • Setting business goals: While ChatGPT is good at many things, like humans, it can't predict the future. Market trends, consumer behavior, or legal regulations can impact business goals, and as ChatGPT's data is in the past, it's hardly a 100% accurate forecaster. It may also not consider the long-term implications of certain goals, such as the impact on organizational culture or sustainability. This can lead to unrealistic and short-sighted goals that you likely won't be able to meet.

The future of ChatGPT in marketing

The future of marketing with ChatGPT is looking brighter than ever before.

We can expect more innovative technologies and capabilities to emerge, providing us with even more personalized communication with our customers.

The natural language processing, sentiment analysis, and creative content generation abilities of ChatGPT will continue to advance, allowing us to build deeper and more meaningful relationships with our audience.

As AI advancements continue to unfold, chatbots powered by ChatGPT will become even more capable of handling complex interactions, paving the way for increased automation and personalized customer experiences.

And let's not forget about the potential for ChatGPT integration with Augmented Reality and Virtual Reality technologies. The possibilities for immersive, personalized experiences are endless, opening up exciting new avenues for brands to engage with customers.

With ChatGPT as our ally, we're looking forward to a marketing future that's more personalized, more engaging, and more exciting than ever before.


Today, we learned how we can bid adieu to the days of struggling to find the perfect words for our campaigns and instead say hello to an AI-powered marketing tool that sparkles with creativity, wit, and panache.

With ChatGPT, you'll have a nearly perfect versatile wordsmith, crafting content that charms your audience and skyrockets engagement. Combine that with its powers of easily accessible customer support and data organization, and you truly have a marketing powerhouse in the palm of your hand.

There's absolutely no reason not to be using ChatGPT for marketing—we can guarantee your competitors are.

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AI Marketing
May 10, 2023
May 10, 2023
Tory Wenger

Tory is a digital marketing specialist and the current Marketing Manager of Breadcrumbs.io. She's been featured in various high-profile marketing blogs like Hootsuite, AdEspresso, and Databox and holds certificates for both Google and Facebook Ads. In her spare time, she gardens and paints from her house in the Florida panhandle.

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